Account verification and deposit flow

After login, account eligibility is confirmed through KYC verification — your registered email is cross-checked with identity documents (national ID or passport copy). This step occurs once and does not delay subsequent access. Your account dashboard displays verification status and any documents requiring resubmission.

Deposit methods are presented in a single interface. mobile banking, local payment, and online payment transfers complete within seconds via redirect to their respective apps. e-wallet and mobile banking follow similar paths. local payment payment generates a scannable code valid for ten minutes. Virtual account transfers to online payment, e-wallet, mobile banking, or local payment require your account number and are settled during banking hours; weekend deposits clear the following Monday.

Withdrawal requests from your balance are processed through the same method used for deposit. online payment, e-wallet, and mobile banking withdrawals reach your wallet within minutes. Virtual account transfers require two to four banking hours. Your withdrawal history and current pending requests appear in the account dashboard under transaction records.

Support and account recovery

If login credentials are forgotten, the password-recovery page prompts for registered email or username. A reset link is sent to your verified email address and remains active for one hour. Account lockout following multiple incorrect password attempts is lifted after fifteen minutes or upon successful password reset.

Multilingual support is available by email and live chat. Response times are documented — standard inquiries receive replies within four business hours; account recovery and KYC document queries within two hours during operational periods. Contact channels and current response windows are listed in the footer and within the account dashboard under Help.